CRM

HubSpot

by HubSpot

HubSpot centralises contacts, enquiries and pipeline, with AI assistance for drafting and summarising. The free CRM is genuinely useful, which makes it a low-risk foundation for small businesses.

From $20/mo
Intermediate
Free plan
Free trial
Enterprise plans

Who it suits

Businesses that lose track of enquiries and follow-up.

Strengths

  • Strong free tier
  • One record of the customer
  • Good learning resources

Limitations

  • Professional tiers are costly
  • Feature gating can be frustrating

Features

Contact and deal management
Email sequences
Forms
AI content assistant
Reporting

Typical uses

CRM · Sales · Marketing · Email · Customer Service

Integrations

Gmail · Outlook · Xero · Stripe · Zapier · Make

Pricing

Free CRM tier. Paid hubs increase sharply at professional level; onboarding fees may apply.

Entry plan: From $20/mo · Professional seat: about $100/user/month

Always confirm current pricing with the vendor before purchasing.

Privacy and data

EU hosting option available.

Alternatives to HubSpot

Pipedrive

CRM

82/100

Simple sales pipeline CRM with AI assistance, suited to small sales teams.

From $24/mo
Beginner
Last verified 2026-08-20View profile

Attio

CRM

79/100

Modern, flexible CRM with AI research built into records.

From $29/mo
Intermediate
Free plan
Last verified 2026-08-20View profile